4.5 / 5
日期: 2018-01-12 13:43:55
日期: 2018-01-05 14:16:51
初初有D唔慣 可能佢地果到暗 返到去幾多人讚下～自己都愈睇愈鐘意
日期: 2018-01-02 20:42:09
日期: 2017-12-26 23:06:46
我電直髮同洗剪吹既 我洗完頭發現原來直都唔直，直係好傷 仲要冇效果
日期: 2017-12-26 16:51:55
日期: 2017-12-22 14:35:43
約了時間但要等20分鐘左右.不過髮型C好有禮貌 我第一次染髮的 成個過程1個半鍾完成 顏色同剪得好韓仔 幾滿意
日期: 2017-12-21 17:58:38
有認真聽我想點剪 而且剪頭髮個D人望洛去好專業 有D明星相 剪完幫我夾番靚先比我走 會再去
日期: 2017-12-20 14:15:46
等的時間比較耐.30-45MIN 但電完真的好看.有教我打理方法 幾滿意
日期: 2017-12-16 20:26:55
日期: 2017-12-15 14:42:03
日期: 2017-12-13 21:32:35
日期: 2017-06-25 00:56:16
Hi. My sister had a terrible, and traumatizing experience at your salon today. I'm deeply sadden that such mishap happened to her, when she was looking forward to beautifying her hair after seeing some adverts on Instagram.
My sister has requested for her hair to be dyed (which requires bleaching) and trimmed. It was obvious that the bleaching was overdone, which I believed was overlooked by your staff today. This has not been the first time that she has bleached her hair (the last time she did was quite some time ago), and never once had such incident happened to her. From what my sister remembered, the staff went behind to eat her meal (which is totally understandable in this line), and she was left unattended for some time. The staff did not return time to time to check on her hair, which should have been the usual practice for an experienced hair-dresser, no?
What made things worst was, as the staff combed her hair, a chunk of hair fell off (as shown in the picture - it 'looks' smooth as treatment was JUST done then. It looks completely dried out and crispy as of NOW), and my sister, dumbfounded, asked if those were her hair. The staff replied it wasn't. It look the subsequent combs to have her (the staff) realized what a mess she had caused.
You could only imagine what kind of distress that would cause in a girl, especially when hair is of such importance! It's only normal she would break down and cry. Instead of apologizing, staff told her 'don't cry'. Sure, I understand she was trying to comfort her, but surely, it's a little insensitive. As if saying 'don't cry' would make someone feel better, when the outcome was totally different form expected.
Your salon tried to do service recovery to her by giving a 'free' treatment, which obviously is of NO help (her hair is still falling off as of now by the way).
To end it off, my sister still had to pay HKD200 after all these. She is so disappointed, sad, and paranoid about touching her hair that it has ruined her entire HK holiday, and is not keen to head out of her hotel.
My sister came to your salon feeling confident, and was looking forward so much to have her hair done nicely. Being a foreigner doesn't mean she should receive a sub-standard treatment, in the sense that staff pays lesser attention to us foreigners who don't speak your own language. So long anyone is a costumer, I believe treatment should have been fair and EVERY staff should put in effort to give the best service to their customers, just like how I would towards my patients.
I would like to seek some explanation on this matter and would appreciate that this post would not be deleted till matter has been settled. I'm happy to post an updated picture of the hair as of now, at night if you would like to.
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